Wordwatch
Wordwatch, our Call Recording Management solution has been uniquely designed to consolidate voice data into one central portal, drawing recordings from multiple systems and multiple vendors whether they are live or legacy
Key Features:
Native Support for Recorded Media: Ensure authenticity and reliability of all your live or historic recordings.
Fast Bulk Ingest and Scalable Search Capabilities: Quickly locate specific recordings among up to billion records with search results in seconds.
Holistic Data View: Consolidate interaction data from multiple systems into a single interface, enhancing control and auditability.
Flexible Deployment: Choose from full cloud, on-premise, or hybrid solutions to meet your needs.
Compliance Empowerment: Meet global regulatory requirements with comprehensive data management controls.
Experience the Wordwatch Advantage:
Join leading organisations worldwide in managing risk, unifying records, and maximising the value of your interaction data.
Manage Risk, Unify Data, Maximise Value
Optimise record keeping practices within regulated business sectors with Wordwatch. A leading solution that ensures adherence to regulations, streamlines audits, mitigates risks and enhance decision-making processes.
Wordwatch is engineered to streamline organisations’ approach to managing, accessing, and extracting value from interaction recordings. Transcending the limitations of disparate systems and vendors, seamlessly integrating live and historic recordings, to provide unparalleled control and insight into all call and interaction data.
Voice Recordings
Email
Collaboration Platforms
Instant Messages
SMS
Streamlined Architecture
Reduce complexity and costs from system mergers and upgrades
Scalable Search
Retrieve specific recordings quickly from billions of records.
Why choose Wordwatch?
Rapid Data Export
Simple playback and metadata to extensive bulk exports in original formats.
Cost Savings
Decommission legacy systems to lower operational costs and free up resources.
Meta Data Enrichment
Access, replay and manage all data in one single portal, with the ability to search billions of recordings using meta data such as Date, Time, Username and Recorder ID. Also enrich meta data through accurate transcription, translation, biometric identification and AI.
Self-Service Access
Empower compliance teams with independent access to records, enhancing workflow efficiency.
Holistic View
Consolidate separate silos of interaction data from multiple systems into a single user interface to enhance control
Avoid over-retention
Create rules so recordings are automatically removed once the regulatory retention date has passed.
Data Integrity
Preserve original formats with verified Chain-of-Custody to ensure data authenticity.
External Applications
Full API offers additional capabilities, including central data management, compliance workflows, authentication and authorisation, insights, audits, data enrichment, transcription orchestration, comms surveillance, and biometric ID for group call recordings.
Future-Proof
Adapt to future capture systems and applications with ease.
Manage Compliance
Comprehensive data management controls help meet local requirements to safeguard global regulatory compliance adherence
Unlock Value
Monetise a single customer view by leveraging voice and interaction data insights.