Private Wires

Private Wires, broker lines, Hoot 'n Holler, you name it… We've heard them all.

Since the early 2000's, TKA has pioneered the provision of local Private Wires in South Africa, following Telkom discontinuing their service. The biggest challenge was the comparatively small number of required lines, compared to other markets such as the UK. This made creating a cost-effective, market-wide, Private Wire solution with the available network options that could scale effectively, a uniquely South African engineering challenge.

TKA not only met that challenge, but are now the only provider of domestic, reliable Private Wires for traders and brokers to work efficiently.

In 2020, TKA partnered with Flexenet in the UK to offer international Private Wires to South African clients. With better pricing, superior service, and dedicated local support compared to other international suppliers, we are one-step ahead of the game.

2021 has seen TKA not resting on their laurels in the slightest. We are proud to announce a full core network overhaul, as well as offering significant service improvements including client-monitoring, multi-site redundancies as well as SLA's for clients that want to ensure that their ability to keep trading in adverse conditions is greatly improved.

Advantages of TKA VoiceNet Private Wires:

  • Presence in over 25 South African Banks and Inter-Dealer Brokers (IDB's) as well as the South African Reserve Bank (SARB).

  • Ability to provide Private Wires to over 520 international locations in under 24 hours if already on-net with TKA. Including Hong Kong, Shanghai, Tokyo, Sao Paulo, and Seoul.

  • Default site deployment uses at least 2 diverse connectivity vendors in an HA configuration to minimise downtime. No other Private Wire supplier in SA can do this for your team.

  • Local network core and PoP (point of presence). All other Private Wire providers will route voice traffic through an international PoP, introducing unnecessary risk and latency into all communication.

  • Dedicated local support. TKA's team of engineers are personally available virtually around the clock for any support queries. We also carry all private wire spares and supplies needed. No call centres or dead-ends when you need to find critical support in an outage.

  • We offer various, flexible SLA options designed to suit your business. Even if your organisation is the B-Side to all Private Wires; we can and have worked with voice teams to ensure reliable service provision on their terms. Gone are the days of Private Wires being "someone else's problem". We gladly work with client voice teams to ensure proactive solutions demanded by modern business for maximum uptime.

  • Multi-Site redundancies. We support multiple options to provide multi-site redundant infrastructure to accommodate almost any type of disaster recovery solution.

  • Active monitoring. We actively monitor all devices, links and services across our network. We will tell you about issues before your traders even know there is one, and actively manage resolutions and communications around faults. The true value of our service is not what happens when all runs smoothly ‐ but how we work to resolve issues and faults when they arise.

  • Client-side monitoring and automated alerts. We are proud to announce that we have recently launched our new client-side monitoring and automated alerts service, where clients will be able to monitor their service through an application, as well as receive alerts in real-time should there be an issue with your VoiceNet private wires.